Customer Support FAQ

Order Help

  • I need to make changes to my recent order. What do I do?

    If for some reason you need to change or cancel your order, please contact us as soon as possible as most orders are processed within 30 minutes. If order processing has already started or shipped, we will not be able to cancel or make changes to the order. 

    If your order has not processed and/or shipped, please contact our Customer Service department at (800) 654-8483 to cancel your order, initiate a refund, then place a new order online with the correct items. If you have simply forgotten to include an item on your order, you can place a new order online for your missing product.

    If your order has already been processed and/or shipped, contact our Customer Service department at (800) 654-8483 for assistance in creating a return for the item once it has been delivered. A refund will be issued to you once the item(s) are received and processed. 

  • I'm getting 'stuck' during checkout and the next page won't load. What can I do?

    • If you are experiencing a stuck “spinning wheel”/loading issues, a new browser may be required to finish checkout.

      Because Microsoft is ending support for Internet Explorer, this issue tends to occur most often while using this browser. Switching to Google Chrome, Firefox, Microsoft Edge or Safari should provide a better online shopping experience and allow you to complete your purchase.

Coupon Codes & Promos

  • Why isn't my coupon code working?

    If your coupon code is not working during checkout, check these criteria for why it may not be eligible:

    • What items are in your cart? Bundles, multipacks, Enbrighten Wi-Fi and already discounted/"Deals" items on the website are always excluded from promotions.
    • Offers cannot be combined.
    • Offers may only be redeemed once. Limit one use per-customer.
  • Can I redeem my coupon or sale offer for cash or apply toward another purchase?

    Offers are not redeemable for cash or valid toward previous purchases. Price match refunds are not eligible with any other promotions or in the case that a promotional item goes out of stock. Offers are only valid on orders placed during the promo period on eligible cart items or totals.

  • How do I sign up to recieve offers?

    Signing up for our e-mail and text list is easy! Simply go to the footer of our website at the bottom of this page. Enter your email and subscribe to begin receiving offers.

  • Where do I input my coupon code?

    Coupon codes can be added during the shopping cart process (case-sensitive). If no coupon is required, the discount will automatically apply to cart when eligible items are added.

  • Can I use a coupon code multiple times?

    Coupon codes and offers may only be redeemed once with a limit of one use per customer unless otherwise stated in the promotion details.

Shipping and Tracking 

  • How do I track my order?

    If you have recently placed an order, you will receive an acknowledgment email to the email address provided on your order once your package(s) have been shipped. You can find the tracking number for your packages within that email. 
  • How do I qualify for free shipping?

    Free shipping is valid in the U.S. only for purchases totaling $50 or more. If you are placing an order during a promotion, your order total must be greater than or equal to $50 after discount application in the same order. If other shipping methods are selected, additional charges will apply.
  • My tracking number is showing a status of 'delivered', but I have not received my package. What do I do?

    Please contact the postal service used on your order to help identify where your package is located.

  • My tracking number is showing a status of 'delivered', but I have not received my package. What do I do?

    Please contact the postal service used on your order to help identify where your package is located.

Online Accounts

  • How do I reset the password to my online account?

    You can request a reset password email to be sent to the email on your online account from the login page. Visit this page here and cllick 'Forgot Your Password?'.

  • I've been locked out of my account from failed password attempts. What do I do?

    After 6 or more failed password attempts, your online account will temporarily lock. After 30 minutes, your account will be unlocked and ready for you to attempt login again. If you have forgotten your password, you can request an email to reset your password by clicking the 'Forgot Your Password?' link on the login page.