LANDSCAPE LIGHTS FAQ

INSTALLATION & SETUP

WHAT IS THE MAXIMUM LENGTH OF ETERNITY LANDSCAPE LIGHTS?

You can link up to 150ft. of light strands and extension cables with up to 36 lights to one power supply.

WHERE CAN ETERNITY LANDSCAPE LIGHTS BE INSTALLED?

Eternity Landscape Lights can be installed outdoors for year-round use, including in inclement weather. They are all-weather rated and ETL safety certified. The light strands are rated IP67 and the power supply is rated IP65.

HOW DO I LINK STRANDS OF ETERNITY LANDSCAPE LIGHTS?

Before installing the lights, remove the cap at the end of the first strand, connect a second strand and secure it with the gasket. Then, plug in the lights near your router and ensure all lights flash.

HOW DO I CONNECT AN EXTENSION CABLE TO ETERNITY LANDSCAPE LIGHTS?

With the lights unplugged, remove the cap at the end of a light strand, connect the extension cable and secure it with the gasket. Repeat this process to connect the next strand to the extension cable.

Do not connect the extension cable directly to the power supply. Only one extension cable can be installed between two light strands.

CAN ETERNITY LANDSCAPE LIGHTS BE CUT?

No, cutting Eternity Landscape Lights is not recommended. Because the lights sit on or near the ground, cutting the cord may allow water to damage them.

HOW ARE ETERNITY LANDSCAPE LIGHTS POWERED?

Eternity Landscape Lights plug in to any 120VAC outlet. Use a GFCI-protected outlet for outdoor use.

WHERE SHOULD I PLACE THE ETERNITY LANDSCAPE LIGHTS POWER SUPPLY?

Secure the power supply in an elevated area near an outlet using its mounting tabs. Do not place the power supply directly on the ground or where water may accumulate.

HOW DO I INSTALL THE ETERNITY LANDSCAPE LIGHTS MOUNTING STAKES?

Press the puck into the mounting bracket on the stake until it clicks into place. Then push the stake into garden bedding or lawn. If it takes more than a firm push, loosen the soil or remove debris.

WHERE CAN I INSTALL REMOTE-CONTROLLED LANDSCAPE LIGHTS?

Install remote-controlled landscape lights in gardens, along walkways and more. Each set has burial-grade cable that can be concealed by mulch and soil, plus stakes to secure the lights in the ground.

If you prefer not to use the stakes, place the lights on the ground. Keyholes on the back of each puck also allow mounting on eaves with screws or nails.

WHAT IS THE SPACING BETWEEN PUCKS ON REMOTE-CONTROLLED LANDSCAPE LIGHTS?

Spacing and lead length vary by set. Check the total cord length on each product listing. For example, the 12-light, 110ft. Seasons set includes a 22ft. lead from the plug to the first puck.

HOW MANY PUCKS ARE ON A REMOTE-CONTROLLED LANDSCAPE LIGHT STRAND?

It depends on the set. Available sets include six-puck and 12-puck versions, and some sets use larger pucks.

COMPATIBILITY & FEATURES

CAN I GROUP SETS OF ETERNITY LANDSCAPE LIGHTS OR PAIR THEM WITH OTHER ENBRIGHTEN WI-FI PRODUCTS?

Yes. The group function in the Enbrighten app lets you control and schedule sets of Eternity Landscape Lights and similar Enbrighten lighting products together. This is useful if you exceed the maximum length of Eternity Landscape Lights or also have Enbrighten VIBE Eternity Lights under your eaves.

Only similar device types can be grouped. For example, Eternity Landscape Lights cannot be grouped with ON/OFF switches. The first product selected determines the interface and functions of the group.

WHAT COLOR OPTIONS DO ETERNITY LANDSCAPE LIGHTS HAVE?

Eternity Landscape Lights can be customized with a wide variety of colors and modes, including single color, white and combinations of up to six colors. Preset modes include settings for holidays, seasons and more.

The "basic" option offers a preset color palette with white options. The "advanced" option has a color wheel for custom colors.

ARE ETERNITY LANDSCAPE LIGHTS DIMMABLE?

Yes, you can adjust brightness across the full range in the Enbrighten app. The app has three preset buttons and a dimming slider.

HOW DO I CREATE A MODE FOR WI-FI LANDSCAPE LIGHTS IN THE ENBRIGHTEN APP?

Open the mode menu and select "new." For white light or a single color, choose from six white light color temperatures or any of the color options.

To create a color combination, use the circles next to "colors," which show your chosen color combination. Choose any of the colors to fill the first circle. Tap the second circle and select another color for the combination, then repeat as necessary for the remaining circles.

To set brightness, open the "dimming" dropdown menu and adjust the brightness of your mode. To add an effect, open the "effect" dropdown menu, then select an effect and adjust its speed and brightness.

When you finish, tap "save" and choose a name for your mode. Tap the pencil icon next to the name to change it. Press the picture icon to take or upload an image for your mode, and your custom mode appears in the "mode" menu.

HOW DO I EDIT A MODE FOR WI-FI LANDSCAPE LIGHTS IN THE ENBRIGHTEN APP?

From the "mode" menu, select a mode, such as "July 4th," and tap the pencil icon. Choose an effect, such as "strobe" or "pulse," then adjust the speed and dimming of the selected effect. Tap "save" to store your edits.

To return the mode to its original settings, press "reset to default."

HOW DO I TURN OFF INDIVIDUAL PUCKS ON WI-FI LANDSCAPE LIGHTS IN THE ENBRIGHTEN APP?

From the "color" menu, tap "my lights." Each numbered circle is one of your product's pucks. Tap a circle to turn OFF that LED, and the circle turns gray.

Tap the circle again to turn the LED ON. Turning off individual LEDs saves power when a bulb or puck is out of sight after installation.

ARE ENBRIGHTEN LANDSCAPE LIGHTS RESISTANT TO HARSH WEATHER?

Yes. Enbrighten landscape lights are built for year-round outdoor use in every season.

CAN I CONTROL SETS OF WI-FI OR REMOTE-CONTROLLED LANDSCAPE LIGHTS AT ONCE?

Yes. Group sets of Wi-Fi landscape lights in the Enbrighten app to control them at the same time. For remote-controlled landscape lights, plug in both sets, then immediately press the power button on your preferred remote for 8 seconds.

The pucks flash when they pair with the remote.

CAN I DIM WI-FI OR REMOTE-CONTROLLED LANDSCAPE LIGHTS WITH AN IN-WALL SWITCH?

No, landscape lights can't be dimmed with an in-wall switch. For Wi-Fi landscape lights, adjust brightness in the Enbrighten app. For remote-controlled landscape lights, use the dimming button on the included remote.

TROUBLESHOOTING

WHY AREN'T MY CONNECTED STRANDS OF ETERNITY LANDSCAPE LIGHTS ILLUMINATING TOGETHER?

Unplug the lights, then plug them back in. If the strands are connected correctly, the lights flash together, which shows they are synced.

WHAT SHOULD I DO IF MY ETERNITY LANDSCAPE LIGHTS AREN'T FOUND DURING PAIRING?

Make sure your phone is connected to a 2.4GHz Wi-Fi network and check the Wi-Fi strength where the lights are installed. If needed, move your router closer to the lights. Also verify your app permissions allow devices to be found.

HOW DO I CHECK THE NETWORK CONNECTION OF MY WI-FI LANDSCAPE LIGHTS?

On your device's main menu, tap the pencil icon in the top right corner. Then, tap "check now" next to "check device network." The app automatically checks whether the device is connected and reports its signal strength and connection status.

When the test is complete, the app displays information about your Wi-Fi connection. If needed, tap "re-test" to check again.

HOW DO I PUT WI-FI LANDSCAPE LIGHTS AND OTHER ENBRIGHTEN DEVICES INTO PAIRING MODE?

The indicator LED flashes quickly when a device is in pairing mode. If the device is not connected to a network, disconnect its power. Then, supply power again to activate pairing mode automatically.

On landscape lights, press the programming button for 5 seconds to activate pairing mode. You can also use the "remove devices" function in the app, which automatically places any device into pairing mode.

SUPPORT & PRODUCT CARE

WHAT SHOULD I DO IF I HAVE AN ISSUE WITH MY ETERNITY LANDSCAPE LIGHTS?

Contact U.S.-based Consumer Care at 1-800-225-0653, Monday through Friday, and have your receipt or other proof of purchase ready. You can also register your product.

CAN THE LED PUCKS ON REMOTE-CONTROLLED LANDSCAPE LIGHTS BE REPLACED?

No, the LED pucks can't be replaced individually. Keep your receipt in case you need support from Consumer Care.

WHAT SHOULD I DO IF AN LED PUCK ON MY REMOTE-CONTROLLED LANDSCAPE LIGHTS STOPS WORKING?

Contact U.S.-based Consumer Care at 1-800-225-0653, Monday through Friday, to start the strand replacement process. Have your receipt or other proof of purchase ready.